Refund & Cancellation Policy.

All payments to NY Agency are final. Here’s why, and what it means for your package.

Last updated: October 20, 2026

1. What This Policy Covers

This policy applies to every payment made to NY Agency through nyagency.us, including our advertising packages (1 Week, 2 Weeks, 1 Month, and 3 Months of Advertising) and custom payment links we email you.

Before you pay, our checkout asks you to confirm that you understand we start work as soon as you pay and that your payment is final and non-refundable. We keep a record of that confirmation with your order. If you signed a separate written agreement with us, its terms apply wherever they differ from this policy.

2. All Payments Are Final

Each package is a one-time payment for a fixed period of advertising management, and we begin work as soon as your payment goes through. From that moment, we reserve your spot on our team’s schedule, assign people to your account, and start your account review, strategy, creative, tracking, and campaign setup.

Because that time and capacity can’t be given back, all payments are final and non-refundable, in whole or in part, once made. This applies whether or not your ads have gone live yet, and no matter how much of your package period is left.

3. Stopping Your Campaigns

You can ask us to stop your campaigns at any time by email or phone, and we’ll pause them within 1 business day. Stopping ends our work on your package, but it doesn’t entitle you to a refund or credit for the unused part.

Every package is a one-time payment, so there’s no subscription to cancel: you are never charged again automatically. When a package ends, you decide whether to buy another.

4. When Your Package Period Starts

Setup happens before your ads go live. Your package period starts the day your first campaign starts running on an ad platform. If launch is delayed because we’re waiting on you, for example for ad account access, approvals, ad spend funding, or details about your offer, the delay doesn’t make your payment refundable. We hold your package for up to 60 days after payment. After that, your package period starts automatically.

5. Your Ad Spend Is Separate

Your advertising budget is paid by you directly to Meta, Google, TikTok, or other platforms through your own ad accounts. NY Agency never receives it, so we can’t refund it. Charges from an ad platform are between you and that platform, though we’re glad to help you review them.

6. Results Are Not Grounds for a Refund

Advertising results depend on your offer, market, budget, and sales process, and on the ad platforms themselves. As our Terms of Service explain, we don’t guarantee a specific number of leads, sales, or return on ad spend, so results are not grounds for a refund. If you’re unhappy with how things are going, talk to us, and we’ll work on it with you.

7. The Only Exceptions

We issue a refund only in these two cases:

• Billing errors. If you were charged twice, or charged an amount different from the price shown at checkout, we’ll refund the difference once we confirm it. Please tell us within 60 days of the charge.
• If we cancel. If NY Agency cancels your package for a reason on our side before providing the service, we’ll refund the part of the service we didn’t provide.

Approved refunds go back to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show it on your statement.

8. Chargebacks and Card Disputes

If you have a concern about a payment, please contact us first. We reply within 2 business days and will work with you to resolve it.

If you dispute a payment with your card issuer for a package we started or delivered under this policy, we will contest the dispute. To do that, we’ll give Stripe and your card issuer the evidence: your order, your acceptance of our Terms of Service and this policy at checkout, our emails and messages with you, and records of the work we did, such as campaign setup, ad account activity, ads created, and reports.

While a dispute is open, we may pause work on your account. Disputing a charge doesn’t cancel what you owe for work we have already provided, and we may take steps to recover that amount. Nothing in this policy takes away any rights you have under applicable law.

9. Changes to This Policy

We may update this policy from time to time. The version shown on this page when you paid applies to that payment.

10. Contact

Send questions or requests to stop your campaigns by email, phone, or mail. Please include your order number, which starts with “NY-” and is on your receipt: