Terms of Service.

Terms governing the use of the NY Agency website and professional services.

Last updated: October 20, 2026

1. Services

NY Agency provides advertising and marketing services, including paid social and search campaign management, ad creative and content production, campaign setup, audience targeting, tracking and reporting, optimization, and consulting. NY Agency is based in Memphis, Tennessee, United States.

Each engagement is governed by a written proposal, invoice, statement of work, or service agreement that states the deliverables, fees, timing, and responsibilities. Where a signed agreement exists, it controls over these general site terms.

2. Acceptance

By using this website or engaging NY Agency for services, you agree to these Terms. If you are acting for a company or other entity, you represent that you have authority to bind that entity.

When you buy through our checkout, you accept these Terms and our Refund & Cancellation Policy by checking the boxes before you pay. We keep a record of that acceptance with your order, including the date, time, and policy version.

3. Client Responsibilities

You agree to provide accurate information, timely approvals, and reasonable account access needed to perform the agreed work.

You are responsible for the legality of your own products, services, claims, offers, and business operations, including any required licenses, disclosures, and compliance with applicable advertising and consumer-protection laws.

4. Advertising Spend

Advertising spend is separate from NY Agency’s service fees. Unless a written agreement states otherwise, clients fund Meta, Google, or other advertising platforms directly through their own advertising accounts.

NY Agency is not responsible for charges incurred on a client’s own advertising or third-party platform accounts.

5. No Guarantee of Results

NY Agency does not guarantee any specific number of leads, customers, sales, revenue, search rankings, return on ad spend, platform approval, or other business outcomes. Advertising and business results depend on many variables outside any agency’s control.

6. Packages, Prices, and Payment

Our packages are fixed-price, fixed-length advertising management services. Each package and what it includes is described on our website. All prices are in US dollars (USD).

You pay the full package price up front at checkout. Each package is a one-time payment: you are not enrolled in a subscription, and nothing is charged again automatically. Payments are processed by Stripe, and your card details go directly to Stripe and are never stored on our servers.

All payments are final and non-refundable, except as described in our Refund & Cancellation Policy.

Larger or custom engagements may be quoted separately and billed by invoice or custom payment link, as agreed in writing.

7. Custom Prices and Payment Links

We sometimes send a custom payment link with a special price or package. Unless the link says otherwise, it is meant for the person it was sent to, can be used once, and may expire. A custom price does not change our published prices or apply to future purchases.

8. How Your Package Is Delivered

Our services are delivered digitally; nothing is shipped. Work on your package begins as soon as your payment goes through: we reserve your spot on our team’s schedule and start your account review, strategy, creative, and campaign setup. You’ll see a payment confirmation and receipt, and we’ll contact you, usually within 1 business day, to collect what we need, such as access to your ad accounts.

Setup happens before your ads go live. Your package period starts the day your ads go live and runs for the length of your package: 7 days, 14 days, about 30 days, or about 90 days. If launch is delayed because we’re waiting on you, we hold your package for up to 60 days after payment, and after that your package period starts automatically. During the package, we manage your campaigns and report on them as described in your package.

9. Cancellations and Refunds

Because work begins as soon as you pay, all payments are final and non-refundable. You can ask us to stop your campaigns at any time, but unused time is not refunded. The only exceptions, billing errors and packages we cancel ourselves, are described in our Refund & Cancellation Policy, which you accept at checkout.

10. Payment Disputes

If you have a concern about a payment, please contact us before contacting your card issuer. If you dispute a payment for services we started or provided, you agree that we may share your order details, your acceptance of these Terms and our policies, our communications with you, and records of the work we performed with Stripe and your card issuer to respond to the dispute.

We may suspend services while a dispute is open. Disputing a charge does not cancel your obligation to pay for services already provided, and we may take steps to recover amounts owed.

11. Third-Party Platforms and Outages

Services may depend on third-party platforms such as advertising networks, CRMs, hosting providers, analytics tools, and payment processors.

NY Agency is not responsible for third-party outages, policy changes, account suspensions, data loss, or other events outside its control.

12. Intellectual Property

Subject to full payment, the client owns final custom deliverables created specifically for the engagement.

NY Agency retains rights to its pre-existing tools, templates, frameworks, and processes, and third-party materials remain subject to their respective licenses.

13. Confidentiality

Each party agrees to protect confidential information shared during the engagement and to use it only for the purpose of providing or receiving the agreed services.

14. Suspension and Termination

NY Agency may suspend or terminate services for nonpayment, illegal activity, material breach of these Terms or a signed agreement, or activity that creates a security or reputational risk.

15. Limitation of Liability

To the maximum extent permitted by applicable law, NY Agency’s aggregate liability is limited to the amount you paid for the specific service giving rise to the claim.

NY Agency is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, to the extent permitted by law.

16. Electronic Acceptance

You agree that electronic acceptance, electronic signatures, and online agreements have the same legal effect as written signatures where permitted by law.

17. Changes

NY Agency may update these Terms from time to time. Changes apply prospectively unless otherwise required by law.

18. Contact

Questions about these Terms may be sent by mail, phone, or email: